At Nova Elite, accessible from novaelite.pk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Nova Elite and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at novaelitepk@gmail.com.
1. Information We Collect
We collect information to provide better services to all our users. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
- Account & Purchase Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including Cash on Delivery details), email address, and phone number (03004302191).
- Device & Log Information: When you visit novaelite.pk, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website.
- Process and fulfill your orders (including arranging for shipping, handling Cash on Delivery, and providing you with invoices and/or order confirmations).
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Send you text messages (SMS) or email alerts regarding your order tracking status.
- Screen our orders for potential risk or fraud.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
- Courier Services: We share your name, shipping address, and phone number with our trusted courier partners in Pakistan to ensure smooth delivery of your orders.
- Marketing & Analytics: We use tools like Google Analytics and Facebook Pixel to help us understand how our customers use the Site and to deliver relevant, targeted advertisements to you.
4. Cookies and Web Beacons
Like any other e-commerce website, novaelite.pk uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
5. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Changes to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or phone:
- Email: novaelitepk@gmail.com
- Phone / WhatsApp: 03004302191
